Family Support Coordinator

Company Details

We believe every child in Philadelphia should receive a great ed


Organization Summary

The Philadelphia School Partnership (PSP) works to give every child in America’s fifth largest city the opportunity to attend a great school. We invest philanthropic funds in high-impact schools so they can serve more low-income students—whether they be in the traditional public, public charter or private sectors. Our aim is to catalyze the creation or transformation of enough schools to ensure better options for 50,000 students, or nearly one in four of all Philadelphia schoolchildren. Since 2011 PSP has invested in more than 50 schools, creating new educational opportunity for 21,000 students. PSP also works to create the conditions that enable great schools to grow and thrive, including a strong pipeline of qualified teachers and principals, resources and initiatives to empower parents and families, and policies that enable entrepreneurial school leadership and create opportunity for high-performing schools to grow. Additionally, PSP invests to catalyze collaboration, facilitating the sharing of best practices among schools and support organizations. Nonpartisan and data-driven, we work with government officials, business leaders, education leaders and practitioners, and community groups to pursue the promise of a great school for every child.


PSP believes that in a city as large as Philadelphia, there is not one best or right kind of school. Two hundred forty thousand children need a wide variety of schools from which to choose. The city has numerous examples of high-performing schools, and they span all three primary sectors: charter schools, district schools and private/Catholic schools. Unfortunately, there is a shortage of quality options in all three sectors. More than 35,000 students sit on waiting lists for the city’s best schools—which include private, charter, district magnet, and district neighborhood schools. Our work centers on leveraging philanthropic capital to attract entrepreneurial leadership and overcome inertia and financial and political barriers so that Philadelphia can have more great schools.


Like all cities, Philadelphia has finite resources for K-12 education. PSP believes the route to effectively educating all of the city’s children lies in fomenting and sustaining an educational ecosystem that steers resources toward effective schools, regardless of sector or type of school, so they can grow; increases equity of access to all school choices for families; and utilizes multiple measures of school performance to hold schools accountable for outcomes, thus ensuring support and—if necessary—intervention for struggling schools.


Position Summary

The Philadelphia School Partnership (PSP) believes that helping to empower parents to find, choose, and advocate for higher quality schools of all types (district, charter, and private) is a critical part of our strategy to ensure every child in Philadelphia is enrolled in a great school.  Specifically, we are working to better equip families with information to find and choose great schools for their children.  We have created “GreatPhillySchools,” (GPS) a print and web-based resource giving parents access to data on academics, safety, and more for every school in Philadelphia.

GreatPhillySchools is working with charter schools across Philadelphia to implement ApplyPhillyCharter – an online application portal allowing families to apply to charter schools form a single website.

The Family Support Coordinator will be responsible for providing high-quality service to families applying to charter schools using the ApplyPhillyCharter. He/she will assist families by answering phone calls and emails, as well as in person at community events throughout the city. This position reports to the Implementation Manager. He/she will work closely with the entire team including the GPS Coordinator, Interns, Project Manager, and other staff as needed.

PSP is an equal-opportunity employer with good benefits and an entrepreneurial, results-oriented work culture.


This is grant-funded position for up to 12 months, with the anticipation of roles and work moving to a new entity.


Duties and Responsibilities

·       Respond to inquiries on the application portal hotline, and in writing when required, to caller inquiries providing relevant information to the public concerning the Apply Philly Charters program and services

·       Evaluate the nature of each inquiry eliciting the caller’s situation, record details internally and provide information that is appropriate to the unique circumstance of each individual requesting assistance or makes appropriate referrals

·       Analyze information gathered from callers ascertaining whether urgent action is required

·       Initiate corrective action when necessary to solve a potential high-stakes situation, suggest alternatives to resolve the problem, make appropriate referrals or as necessary seek supervisory assistance

·       Direct inquiries or response requests to the proper organizational component or staff member(s) of GreatPhillySchools

·       Perform outreach to families at community sites, including occasional events on nights and weekends, at the request of the Implementation Manager or his/her designee

·       Collect program data involving identification of sources and work with PSP professional staff validating data

·       Make outgoing calls to families or applicants, following a script when requested

·       Provide major event support

·       Perform other related duties as assigned.



·       Exceptionally well organized, with meticulous attention to detail

·       Demonstrated ability to communicate both verbally and in writing in a clear, comprehensible manner

·       Comfortable working independently, but also collaboratively

·       Able to demonstrate accurate, energetic, caring, and responsible feedback to families

·       Committed to meeting deadlines while multi‐tasking numerous priorities

·       Excellent problem solving skills, persistence

·       Ability to consistently meet and thrive under tight deadlines

·       High motivation with a strong track record of setting and achieving goals

·       Strong customer‐service/client relationship‐building skills


Education and Experience

·       Associates degree required; bachelor’s degree preferred

·       Minimum of one to two years’ relevant work experience

·       Fluency in Spanish (written and verbal), strongly preferred

·       Fluency in one or more of the following languages strongly preferred: Russian, Mandarin, French, Arabic, and/or Vietnamese

·       Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

·       Proficient in Google Drive products (i.e., Google Sheets, Google Docs)

·       Experience working in CRM database (i.e., Salesforce), strongly preferred

·       Experience working with clients of diverse ethnic and socio-economic backgrounds

·       Familiarity with K-12 schools and early childhood education in Philadelphia, strongly preferred

·       Ability to work nights and weekends; this role requires nontraditional hours during peak periods


Physical Requirements

Ability to physically perform the duties and to work in the environmental conditions required such as:

·       Traveling to schools and community events – valid driver’s license and/or access to transportation when necessary

·       Functioning in office space – reaching file cabinets, filing, faxing, scanning, coping, typing, mailing, making phone calls

·       Must be able to sit for up to two hours looking at a computer monitor, using a keyboard/mouse and typing

·       Must be able to lift up to 25lbs on a frequent basis


Application Instructions

Email resume and cover letter to Molly Farley, Human Resources Consultant, at

Salary commensurate with experience, along with excellent benefits.

A modest relocation package may also be available for out-of-state candidates.